/* ============================================================
   PULSEDECK — AI SUITE  ·  shared components (Batch D, Liquid Glass)
   Reuses liquid.css shell + glass-ui.css primitives. The whole
   suite shares ONE identity: the AI gradient (merge→auto), the
   bot/sparkles marks, and the run/paused control. Backend stores
   keys; every state below is a named class, never a magic number.
   ============================================================ */

/* Aliased on .lg-root (NOT :root) so the AI accent re-resolves
   from --merge/--auto, which glass-ui re-tints per theme on this
   same element. Defining these on :root would freeze them at the
   light value before the .theme-dark override applies. */
.lg-root {
  --ai:    var(--merge);    /* purple — AI brand lead (light #af52de · dark #c576ed) */
  --ai-2:  var(--auto);     /* indigo — AI brand pair (light #5e5ce6 · dark #8a87f5) */
  --ai-soft:  color-mix(in srgb, var(--ai) 12%, transparent);
  --ai-lens:  color-mix(in srgb, var(--ai) 26%, transparent);
  --ai-ring:  color-mix(in srgb, var(--ai) 45%, transparent);
  --ai-grad:  linear-gradient(150deg, color-mix(in srgb, var(--ai) 78%, #fff), var(--ai-2));
}

/* AI brand mark — the gradient square used across the suite */
.ai-mark { display: grid; place-items: center; border-radius: 11px; color: #fff; flex: 0 0 auto;
  background: var(--ai-grad); box-shadow: 0 8px 18px -9px var(--ai-ring), inset 0 1px 0 rgba(255,255,255,0.4); }
.ai-mark svg { width: 56%; height: 56%; }
.ai-mark.s { width: 28px; height: 28px; border-radius: 9px; }
.ai-mark.m { width: 38px; height: 38px; }
.ai-mark.l { width: 52px; height: 52px; border-radius: 16px; }
.ai-mark.xl { width: 66px; height: 66px; border-radius: 20px; }

/* "AI generated" / "AI" inline tag */
.ai-tag { display: inline-flex; align-items: center; gap: 6px; height: 22px; padding: 0 9px; border-radius: var(--r-pill);
  font: 700 10.5px var(--font); letter-spacing: 0.03em; text-transform: uppercase; white-space: nowrap;
  color: var(--ai); background: var(--ai-soft); border: 1px solid var(--ai-lens); }
.ai-tag svg { width: 12px; height: 12px; }

/* ============================================================
   RUN / PAUSE  ·  the active|paused control (topbar)
   ============================================================ */
.run-pill { display: inline-flex; align-items: center; gap: 9px; height: 38px; padding: 0 6px 0 13px; border-radius: var(--r-pill);
  border: 1px solid var(--glass-border); background: var(--glass-solid); box-shadow: inset 0 1px 0 var(--rim-top); cursor: pointer;
  font: 700 12.5px var(--font); transition: var(--speed) var(--ease); white-space: nowrap; }
.run-pill .dot { width: 9px; height: 9px; border-radius: 50%; flex: 0 0 auto; }
.run-pill .sw { width: 40px; height: 24px; border-radius: var(--r-pill); position: relative; flex: 0 0 auto;
  background: color-mix(in srgb, var(--ink) 18%, transparent); transition: var(--speed) var(--ease); }
.run-pill .sw::after { content: ""; position: absolute; left: 2px; top: 2px; width: 20px; height: 20px; border-radius: 50%;
  background: #fff; box-shadow: 0 3px 7px -2px rgba(0,0,0,0.35); transition: var(--speed) var(--ease); }
.run-pill.on { color: var(--st-resolved); border-color: color-mix(in srgb, var(--st-resolved) 34%, transparent);
  background: color-mix(in srgb, var(--st-resolved) 12%, var(--glass-solid)); }
.run-pill.on .dot { background: var(--st-resolved); box-shadow: 0 0 8px var(--st-resolved); }
.run-pill.on .sw { background: var(--st-resolved); } .run-pill.on .sw::after { left: 18px; }
.run-pill:not(.on) { color: var(--st-postponed); border-color: color-mix(in srgb, var(--st-postponed) 30%, transparent);
  background: color-mix(in srgb, var(--st-postponed) 10%, var(--glass-solid)); }
.run-pill:not(.on) .dot { background: var(--st-postponed); }

/* ============================================================
   GENERIC TOGGLE SWITCH (shared across config screens)
   ============================================================ */
.lg-switch { width: 46px; height: 28px; flex: 0 0 auto; border-radius: var(--r-pill); cursor: pointer; position: relative;
  background: color-mix(in srgb, var(--ink) 16%, transparent); transition: var(--speed) var(--ease); }
.lg-switch::after { content: ""; position: absolute; left: 2px; top: 2px; width: 22px; height: 22px; border-radius: 50%;
  background: #fff; box-shadow: 0 3px 7px -2px rgba(0,0,0,0.3); transition: var(--speed) var(--ease); }
.lg-switch.on { background: var(--accent); } .lg-switch.on::after { left: 22px; }
.lg-switch.ai.on { background: var(--ai); }
.lg-switch.sm { width: 38px; height: 23px; } .lg-switch.sm::after { width: 18px; height: 18px; } .lg-switch.sm.on::after { left: 17px; }

/* ============================================================
   CONFIG LAYOUT  ·  rail + main (+ optional live preview pane)
   ============================================================ */
.ai-body { flex: 1; display: flex; min-height: 0; gap: 16px; padding: 16px 20px 20px; }

.cfg-rail { width: 248px; flex: 0 0 248px; display: flex; flex-direction: column; overflow: hidden; }
.cfg-rail-body { flex: 1; overflow-y: auto; padding: 10px; display: flex; flex-direction: column; gap: 2px; }
.cfg-rail-h { padding: 13px 12px 7px; font: 600 11px var(--font); letter-spacing: 0.07em; text-transform: uppercase; color: var(--ink-3); }
.cfg-rail-h:not(:first-child) { margin-top: 8px; }
.cfg-item { display: flex; align-items: center; gap: 12px; min-height: 46px; padding: 7px 12px; border-radius: var(--r-ctrl);
  color: var(--ink-2); cursor: pointer; transition: var(--speed) var(--ease); }
.cfg-item svg { width: 18px; height: 18px; flex: 0 0 auto; }
.cfg-item .tx { flex: 1; min-width: 0; line-height: 1.25; }
.cfg-item .tx b { font: 600 14px var(--font); display: block; color: inherit; }
.cfg-item .tx span { font: 400 11.5px var(--font); color: var(--ink-3); }
.cfg-item .ck { width: 18px; height: 18px; border-radius: 50%; display: grid; place-items: center; flex: 0 0 auto;
  background: color-mix(in srgb, var(--st-resolved) 90%, transparent); color: #fff; }
.cfg-item .ck svg { width: 11px; height: 11px; }
.cfg-item:hover { background: color-mix(in srgb, var(--ink) 5%, transparent); color: var(--ink); }
.cfg-item.active { background: var(--ai-soft); color: var(--ai); box-shadow: inset 0 0 0 1px var(--ai-lens); }
.cfg-item.active .tx b { color: var(--ai); }

.cfg-progress { margin: 6px 8px 4px; padding: 13px; border-radius: var(--r-tile); background: var(--ai-soft); border: 1px solid var(--ai-lens); }
.cfg-progress .h { display: flex; align-items: center; gap: 9px; margin-bottom: 9px; }
.cfg-progress .h b { font: 600 13px var(--font); color: var(--ink); }
.cfg-progress .bar { height: 6px; border-radius: 99px; background: color-mix(in srgb, var(--ink) 10%, transparent); overflow: hidden; }
.cfg-progress .bar i { display: block; height: 100%; border-radius: 99px; background: var(--ai-grad); }
.cfg-progress .n { font: 500 11px var(--font); color: var(--ink-2); margin-top: 8px; }

/* main config column */
.cfg-main { flex: 1; min-width: 0; display: flex; flex-direction: column; overflow: hidden; }
.cfg-head { padding: 17px 22px 15px; border-bottom: 1px solid var(--glass-border); display: flex; align-items: center; gap: 13px; }
.cfg-head .ti { flex: 1; min-width: 0; }
.cfg-head .ti h1 { margin: 0; font: 700 21px var(--font); letter-spacing: -0.022em; color: var(--ink); }
.cfg-head .ti p { margin: 5px 0 0; font: 400 13px var(--font); color: var(--ink-2); max-width: 560px; line-height: 1.5; }
.cfg-scroll { flex: 1; overflow-y: auto; padding: 22px; display: flex; flex-direction: column; gap: 18px; }
.cfg-scroll.narrow { max-width: 760px; }

/* form section block */
.fsec { border-radius: var(--r-tile); background: var(--glass-bg); border: 1px solid var(--glass-border);
  box-shadow: inset 0 1px 0 var(--rim-top); overflow: hidden; }
.fsec-h { display: flex; align-items: center; gap: 11px; padding: 15px 17px; border-bottom: 1px solid var(--glass-border); }
.fsec-h .ic { width: 30px; height: 30px; border-radius: 9px; flex: 0 0 auto; display: grid; place-items: center;
  color: var(--ink-2); background: var(--glass-solid); border: 1px solid var(--glass-border); }
.fsec-h .ic svg { width: 16px; height: 16px; }
.fsec-h .tx { flex: 1; min-width: 0; } .fsec-h .tx b { font: 600 14.5px var(--font); color: var(--ink); display: block; }
.fsec-h .tx span { font: 400 12px var(--font); color: var(--ink-3); }
.fsec-b { padding: 16px 17px; display: flex; flex-direction: column; gap: 14px; }
.fsec-b.flush { padding: 0; }

/* labelled field */
.field-row { display: flex; flex-direction: column; gap: 7px; }
.field-row > label { font: 600 12.5px var(--font); color: var(--ink); display: flex; align-items: center; gap: 8px; }
.field-row > label .hint { font: 400 11.5px var(--font); color: var(--ink-3); font-weight: 400; }
.lg-input { min-height: 42px; border-radius: var(--r-ctrl); background: var(--glass-solid); border: 1px solid var(--glass-border);
  box-shadow: inset 0 1px 0 var(--rim-top); display: flex; align-items: center; gap: 9px; padding: 0 13px;
  font: 500 13.5px var(--font); color: var(--ink); transition: var(--speed) var(--ease); }
.lg-input:hover { border-color: color-mix(in srgb, var(--ink) 16%, transparent); }
.lg-input:focus-within { border-color: var(--ai-lens); box-shadow: inset 0 1px 0 var(--rim-top), 0 0 0 3px var(--ai-ring); }
.lg-input input { all: unset; flex: 1; min-width: 0; font: inherit; color: var(--ink); }
.lg-input input::placeholder { color: var(--ink-3); }
.lg-input svg { width: 16px; height: 16px; color: var(--ink-3); flex: 0 0 auto; }
.lg-input .grow { flex: 1; } .lg-input .chev { color: var(--ink-3); }
.lg-input.ta { min-height: 96px; align-items: flex-start; padding: 12px 13px; font-weight: 400; line-height: 1.6; color: var(--ink); display: block; }
.lg-input.mono { font-family: ui-monospace, "SF Mono", monospace; font-size: 12.5px; letter-spacing: 0.01em; }
.field-foot { display: flex; align-items: center; justify-content: space-between; font: 400 11px var(--font); color: var(--ink-3); }

/* inline toggle/setting row */
.set-row { display: flex; align-items: center; gap: 14px; padding: 14px 0; border-top: 1px solid var(--glass-border); }
.set-row:first-child { border-top: none; }
.set-row .si { width: 34px; height: 34px; border-radius: 10px; flex: 0 0 auto; display: grid; place-items: center;
  color: var(--ink-2); background: var(--glass-solid); border: 1px solid var(--glass-border); }
.set-row .si svg { width: 17px; height: 17px; }
.set-row .st { flex: 1; min-width: 0; } .set-row .st b { font: 600 13.5px var(--font); color: var(--ink); display: block; }
.set-row .st span { font: 400 12px/1.45 var(--font); color: var(--ink-2); display: block; margin-top: 2px; }

/* ============================================================
   KNOWLEDGE SOURCE TILES  (Module 1 + 4 scope)
   ============================================================ */
.src-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 12px; }
.src-card { border-radius: var(--r-tile); padding: 15px; background: var(--glass-solid); border: 1px solid var(--glass-border);
  box-shadow: inset 0 1px 0 var(--rim-top); display: flex; flex-direction: column; gap: 11px; transition: var(--speed) var(--ease); position: relative; }
.src-card.on { border-color: var(--ai-lens); box-shadow: inset 0 1px 0 var(--rim-top), inset 0 0 0 1px var(--ai-lens); background: color-mix(in srgb, var(--ai) 5%, var(--glass-solid)); }
.src-card .top { display: flex; align-items: flex-start; gap: 11px; }
.src-card .si { width: 38px; height: 38px; border-radius: 11px; flex: 0 0 auto; display: grid; place-items: center;
  color: #fff; background: var(--ai-grad); box-shadow: 0 6px 14px -8px var(--ai-ring); }
.src-card .si.muted { background: var(--glass-bg); color: var(--ink-3); border: 1px solid var(--glass-border); box-shadow: none; }
.src-card .si svg { width: 19px; height: 19px; }
.src-card .tx { flex: 1; min-width: 0; } .src-card .tx b { font: 600 14px var(--font); color: var(--ink); display: block; }
.src-card .tx span { font: 400 11.5px var(--font); color: var(--ink-3); }
.src-card .meta { display: flex; align-items: center; gap: 8px; font: 500 11.5px var(--font); color: var(--ink-2); }
.src-card .meta .d { width: 5px; height: 5px; border-radius: 50%; background: var(--ink-3); }
.src-card .meta .sync { color: var(--st-resolved); display: inline-flex; align-items: center; gap: 5px; }
.src-card .meta .sync svg { width: 13px; height: 13px; }
.src-card .meta .crawl { color: var(--ai); display: inline-flex; align-items: center; gap: 5px; }

/* uploaded doc chips */
.doc-list { display: flex; flex-direction: column; gap: 8px; }
.doc-chip { display: flex; align-items: center; gap: 11px; padding: 10px 12px; border-radius: var(--r-ctrl);
  background: var(--glass-solid); border: 1px solid var(--glass-border); box-shadow: inset 0 1px 0 var(--rim-top); }
.doc-chip .fi { width: 32px; height: 32px; border-radius: 8px; flex: 0 0 auto; display: grid; place-items: center; }
.doc-chip .fi svg { width: 16px; height: 16px; }
.doc-chip .fi.pdf { color: #ff453a; background: color-mix(in srgb, #ff453a 13%, transparent); }
.doc-chip .fi.doc { color: var(--st-new); background: color-mix(in srgb, var(--st-new) 13%, transparent); }
.doc-chip .fi.sheet { color: var(--st-resolved); background: color-mix(in srgb, var(--st-resolved) 13%, transparent); }
.doc-chip .nm { flex: 1; min-width: 0; } .doc-chip .nm b { font: 600 13px var(--font); color: var(--ink); display: block; }
.doc-chip .nm span { font: 400 11px var(--font); color: var(--ink-3); }
.doc-chip .x { color: var(--ink-3); cursor: pointer; display: grid; place-items: center; width: 28px; height: 28px; border-radius: 8px; }
.doc-chip .x:hover { color: var(--st-breach); background: color-mix(in srgb, var(--st-breach) 12%, transparent); }
.doc-chip .x svg { width: 15px; height: 15px; }
.dropzone { border: 1.5px dashed color-mix(in srgb, var(--ink) 22%, transparent); border-radius: var(--r-ctrl); padding: 18px;
  display: flex; flex-direction: column; align-items: center; gap: 6px; text-align: center; cursor: pointer; transition: var(--speed) var(--ease); }
.dropzone:hover { border-color: var(--ai-lens); background: var(--ai-soft); }
.dropzone svg { width: 22px; height: 22px; color: var(--ai); }
.dropzone b { font: 600 13px var(--font); color: var(--ink); } .dropzone span { font: 400 11.5px var(--font); color: var(--ink-3); }

/* language multi-select chips */
.lang-wrap { display: flex; flex-wrap: wrap; gap: 8px; }
.lang-chip { display: inline-flex; align-items: center; gap: 8px; height: 34px; padding: 0 9px 0 12px; border-radius: var(--r-pill);
  background: var(--glass-solid); border: 1px solid var(--glass-border); color: var(--ink); font: 600 12.5px var(--font); cursor: pointer; box-shadow: inset 0 1px 0 var(--rim-top); }
.lang-chip.on { background: var(--ai-soft); border-color: var(--ai-lens); color: var(--ai); }
.lang-chip .fl { font-size: 14px; line-height: 1; }
.lang-chip .x { display: grid; place-items: center; width: 17px; height: 17px; border-radius: 50%; color: inherit; opacity: 0.6; }
.lang-chip .x:hover { opacity: 1; background: color-mix(in srgb, var(--ink) 10%, transparent); }
.lang-chip .x svg { width: 12px; height: 12px; }
.lang-chip.add { border-style: dashed; color: var(--ink-3); padding: 0 13px; }
.lang-chip.add:hover { color: var(--ai); border-color: var(--ai-lens); }

/* number stepper */
.stepper { display: inline-flex; align-items: center; height: 42px; border-radius: var(--r-ctrl); overflow: hidden;
  background: var(--glass-solid); border: 1px solid var(--glass-border); box-shadow: inset 0 1px 0 var(--rim-top); }
.stepper button { all: unset; width: 42px; height: 100%; display: grid; place-items: center; cursor: pointer; color: var(--ink-2); }
.stepper button:hover { background: color-mix(in srgb, var(--ink) 6%, transparent); color: var(--ink); }
.stepper button svg { width: 16px; height: 16px; }
.stepper .v { min-width: 48px; text-align: center; font: 700 16px var(--font); color: var(--ink); border-left: 1px solid var(--glass-border); border-right: 1px solid var(--glass-border); height: 100%; display: grid; place-items: center; }

/* radio card options (default tone, draft/auto, workflow) */
.radio-cards { display: grid; gap: 11px; }
.radio-cards.cols2 { grid-template-columns: 1fr 1fr; }
.radio-card { display: flex; align-items: flex-start; gap: 12px; padding: 15px; border-radius: var(--r-tile); cursor: pointer;
  background: var(--glass-solid); border: 1px solid var(--glass-border); box-shadow: inset 0 1px 0 var(--rim-top); transition: var(--speed) var(--ease); }
.radio-card:hover { border-color: color-mix(in srgb, var(--ink) 16%, transparent); }
.radio-card.on { border-color: var(--ai-lens); box-shadow: inset 0 0 0 1px var(--ai-lens); background: color-mix(in srgb, var(--ai) 6%, var(--glass-solid)); }
.radio-card .rd { width: 20px; height: 20px; border-radius: 50%; flex: 0 0 auto; margin-top: 1px; border: 2px solid color-mix(in srgb, var(--ink) 24%, transparent); display: grid; place-items: center; transition: var(--speed) var(--ease); }
.radio-card.on .rd { border-color: var(--ai); } .radio-card.on .rd::after { content: ""; width: 10px; height: 10px; border-radius: 50%; background: var(--ai); }
.radio-card .ic { width: 36px; height: 36px; border-radius: 10px; flex: 0 0 auto; display: grid; place-items: center; color: var(--ink-2); background: var(--glass-bg); border: 1px solid var(--glass-border); }
.radio-card.on .ic { color: #fff; background: var(--ai-grad); border-color: transparent; box-shadow: 0 6px 14px -8px var(--ai-ring); }
.radio-card .ic svg { width: 18px; height: 18px; }
.radio-card .tx { flex: 1; min-width: 0; } .radio-card .tx b { font: 600 14px var(--font); color: var(--ink); display: block; }
.radio-card .tx span { font: 400 12px/1.5 var(--font); color: var(--ink-2); display: block; margin-top: 3px; }

/* ============================================================
   ANALYTICS / STAT CARDS
   ============================================================ */
.stat-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 13px; }
.stat-card { border-radius: var(--r-tile); padding: 16px; background: var(--glass-bg); border: 1px solid var(--glass-border);
  box-shadow: inset 0 1px 0 var(--rim-top); display: flex; flex-direction: column; gap: 9px; }
.stat-card .sh { display: flex; align-items: center; gap: 9px; font: 600 11.5px var(--font); letter-spacing: 0.03em; text-transform: uppercase; color: var(--ink-3); }
.stat-card .sh svg { width: 14px; height: 14px; }
.stat-card .big { font: 700 32px var(--font); letter-spacing: -0.03em; color: var(--ink); line-height: 1; }
.stat-card .big small { font: 600 16px var(--font); color: var(--ink-3); margin-left: 3px; }
.stat-card .delta { display: inline-flex; align-items: center; gap: 5px; font: 600 12px var(--font); }
.stat-card .delta svg { width: 13px; height: 13px; }
.stat-card .delta.up { color: var(--st-resolved); } .stat-card .delta.down { color: var(--st-breach); } .stat-card .delta.flat { color: var(--ink-3); }
.stat-card .track { height: 7px; border-radius: 99px; background: color-mix(in srgb, var(--ink) 10%, transparent); overflow: hidden; margin-top: 2px; }
.stat-card .track i { display: block; height: 100%; border-radius: 99px; }
.stat-card .track i.ai { background: var(--ai-grad); }
.stat-card .track i.ok { background: linear-gradient(90deg, color-mix(in srgb, var(--st-resolved) 70%, #fff), var(--st-resolved)); }
.stat-card .track i.warn { background: linear-gradient(90deg, color-mix(in srgb, var(--st-postponed) 70%, #fff), var(--st-postponed)); }

/* donut for deflection */
.donut { display: flex; align-items: center; gap: 16px; }
.donut .ring { position: relative; width: 92px; height: 92px; flex: 0 0 auto; }
.donut .ring svg { transform: rotate(-90deg); }
.donut .ring .trk { fill: none; stroke: color-mix(in srgb, var(--ink) 10%, transparent); stroke-width: 9; }
.donut .ring .seg { fill: none; stroke: var(--ai); stroke-width: 9; stroke-linecap: round; filter: drop-shadow(0 0 5px var(--ai-ring)); }
.donut .ring .ctr { position: absolute; inset: 0; display: flex; flex-direction: column; align-items: center; justify-content: center; }
.donut .ring .ctr b { font: 700 22px var(--font); color: var(--ink); letter-spacing: -0.02em; line-height: 1; }
.donut .ring .ctr span { font: 600 8.5px var(--font); letter-spacing: 0.07em; text-transform: uppercase; color: var(--ink-3); margin-top: 3px; }
.donut .leg { display: flex; flex-direction: column; gap: 9px; }
.donut .leg .li { display: flex; align-items: center; gap: 9px; font: 500 12.5px var(--font); color: var(--ink-2); }
.donut .leg .li .sw { width: 11px; height: 11px; border-radius: 4px; flex: 0 0 auto; }
.donut .leg .li b { color: var(--ink); font-weight: 700; margin-left: auto; padding-left: 14px; }

/* ============================================================
   LIVE PREVIEW PANE (Module 1) — widget sat inside a device card
   ============================================================ */
.preview-pane { width: 380px; flex: 0 0 380px; display: flex; flex-direction: column; overflow: hidden; }
.preview-h { padding: 15px 18px; border-bottom: 1px solid var(--glass-border); display: flex; align-items: center; gap: 11px; }
.preview-h .tx { flex: 1; } .preview-h .tx b { font: 600 14.5px var(--font); color: var(--ink); display: block; }
.preview-h .tx span { font: 400 11.5px var(--font); color: var(--ink-3); }
.preview-stage { flex: 1; overflow: hidden; padding: 20px; display: flex; align-items: stretch; justify-content: center;
  background: linear-gradient(160deg, var(--ai-soft), transparent 70%); }
/* in-pane widget — fills the stage instead of floating */
.pv-widget { width: 100%; max-width: 320px; display: flex; flex-direction: column; border-radius: 22px; overflow: hidden;
  background: var(--glass-solid); border: 1px solid var(--glass-border); box-shadow: inset 0 1px 0 var(--rim-top), 0 26px 50px -22px rgba(20,28,52,0.4); }
.pv-head { padding: 15px; display: flex; align-items: center; gap: 11px; color: #fff; background: var(--ai-grad); }
.pv-head .pi { flex: 1; line-height: 1.3; } .pv-head .pi b { font: 700 14px var(--font); display: block; }
.pv-head .pi span { font: 500 11px var(--font); opacity: 0.9; display: flex; align-items: center; gap: 6px; }
.pv-head .pi span .od { width: 6px; height: 6px; border-radius: 50%; background: #fff; }
.pv-head .av2 { width: 34px; height: 34px; border-radius: 50%; display: grid; place-items: center; background: rgba(255,255,255,0.2); border: 2px solid rgba(255,255,255,0.5); }
.pv-head .av2 svg { width: 18px; height: 18px; }
.pv-body { flex: 1; overflow-y: auto; padding: 15px; display: flex; flex-direction: column; gap: 11px; min-height: 200px;
  background: linear-gradient(180deg, color-mix(in srgb, var(--ai) 4%, transparent), transparent 120px); }
.pv-b { max-width: 86%; padding: 10px 13px; border-radius: 15px; font: 400 12.5px/1.5 var(--font); }
.pv-b.in { align-self: flex-start; background: var(--glass-bg); border: 1px solid var(--glass-border); color: var(--ink); border-bottom-left-radius: 5px; }
.pv-b.out { align-self: flex-end; background: var(--accent); color: #fff; border-bottom-right-radius: 5px; }
.pv-b.bot { align-self: flex-start; background: color-mix(in srgb, var(--ai) 9%, var(--glass-bg)); border: 1px solid var(--ai-lens); color: var(--ink); border-bottom-left-radius: 5px; }
.pv-src { display: inline-flex; align-items: center; gap: 6px; margin-top: 7px; font: 600 10.5px var(--font); color: var(--ai); }
.pv-src svg { width: 12px; height: 12px; }
.pv-foot { padding: 11px 13px; border-top: 1px solid var(--glass-border); }
.pv-input { display: flex; align-items: center; gap: 8px; padding: 8px 8px 8px 13px; border-radius: var(--r-pill);
  background: var(--glass-bg); border: 1px solid var(--glass-border); }
.pv-input .ph { flex: 1; font: 400 12.5px var(--font); color: var(--ink-3); }
.pv-input .send { width: 32px; height: 32px; border-radius: 50%; display: grid; place-items: center; color: #fff; background: var(--ai); flex: 0 0 auto; }
.pv-input .send svg { width: 15px; height: 15px; }
.pv-typing { align-self: flex-start; display: flex; gap: 4px; padding: 11px 13px; border-radius: 15px; background: color-mix(in srgb, var(--ai) 9%, var(--glass-bg)); border: 1px solid var(--ai-lens); }
.pv-typing i { width: 6px; height: 6px; border-radius: 50%; background: var(--ai); animation: tbounce 1.2s infinite; }
.pv-typing i:nth-child(2) { animation-delay: 0.18s; } .pv-typing i:nth-child(3) { animation-delay: 0.36s; }
.a11y-no-motion .pv-typing i { animation: none; }

/* ============================================================
   AI SUGGESTED-REPLY CARD (Module 2 in-context)
   ============================================================ */
.ai-suggest { border-radius: var(--r-tile); overflow: hidden; background: color-mix(in srgb, var(--ai) 6%, var(--glass-solid));
  border: 1px solid var(--ai-lens); box-shadow: inset 0 1px 0 var(--rim-top), 0 14px 34px -20px var(--ai-ring); }
.ai-suggest .sg-h { display: flex; align-items: center; gap: 10px; padding: 12px 14px; border-bottom: 1px solid color-mix(in srgb, var(--ai) 16%, transparent); }
.ai-suggest .sg-h b { font: 600 13.5px var(--font); color: var(--ink); }
.ai-suggest .sg-h .meta { font: 500 11px var(--font); color: var(--ink-3); }
.ai-suggest .sg-h .grow { flex: 1; }
.ai-suggest .sg-h .conf { display: inline-flex; align-items: center; gap: 6px; font: 600 11px var(--font); color: var(--st-resolved); }
.ai-suggest .sg-h .conf svg { width: 13px; height: 13px; }
.ai-suggest .sg-body { padding: 14px; font: 400 13.5px/1.6 var(--font); color: var(--ink); }
.ai-suggest .sg-body .cite { display: inline-flex; align-items: center; gap: 6px; margin-top: 11px; padding: 6px 10px; border-radius: var(--r-pill);
  background: var(--glass-bg); border: 1px solid var(--glass-border); font: 500 11.5px var(--font); color: var(--ink-2); }
.ai-suggest .sg-body .cite svg { width: 13px; height: 13px; color: var(--ai); }
.ai-suggest .sg-tones { display: flex; align-items: center; gap: 7px; padding: 0 14px 12px; flex-wrap: wrap; }
.tone-chip { display: inline-flex; align-items: center; gap: 7px; height: 32px; padding: 0 12px; border-radius: var(--r-pill); cursor: pointer;
  background: var(--glass-bg); border: 1px solid var(--glass-border); color: var(--ink-2); font: 600 12px var(--font); box-shadow: inset 0 1px 0 var(--rim-top); transition: var(--speed) var(--ease); }
.tone-chip:hover { color: var(--ai); border-color: var(--ai-lens); background: var(--ai-soft); }
.tone-chip.on { color: var(--ai); border-color: var(--ai-lens); background: var(--ai-soft); }
.tone-chip svg { width: 14px; height: 14px; }
.ai-suggest .sg-foot { display: flex; align-items: center; gap: 8px; padding: 12px 14px; border-top: 1px solid color-mix(in srgb, var(--ai) 16%, transparent); }
.ai-suggest .sg-foot .grow { flex: 1; }
.btn-ai { background: var(--ai-grad); color: #fff; border: none; box-shadow: 0 8px 18px -9px var(--ai-ring), inset 0 1px 0 rgba(255,255,255,0.3); }
.btn-ai:hover { filter: brightness(1.05); }
/* generating shimmer */
.sg-gen { padding: 16px 14px; display: flex; flex-direction: column; gap: 9px; }
.sg-gen .ln { height: 11px; border-radius: 6px; }

/* ============================================================
   HANDOVER  (Module 3)
   ============================================================ */
/* handover divider inside a thread */
.handover-div { display: flex; align-items: center; gap: 13px; padding: 4px 0; }
.handover-div::before, .handover-div::after { content: ""; flex: 1; height: 1px; background: color-mix(in srgb, var(--ai) 30%, transparent); }
.handover-div .pill2 { display: inline-flex; align-items: center; gap: 8px; padding: 7px 13px; border-radius: var(--r-pill);
  background: var(--ai-soft); border: 1px solid var(--ai-lens); color: var(--ai); font: 600 11.5px var(--font); white-space: nowrap; }
.handover-div .pill2 svg { width: 14px; height: 14px; }

/* bot message bubble (in agent thread) */
.msg.bot .bub { background: color-mix(in srgb, var(--ai) 8%, var(--glass-solid)); border: 1px solid var(--ai-lens); border-top-left-radius: 6px; color: var(--ink); }
.msg.bot .nm { color: var(--ai); }
.msg .bot-av { background: var(--ai-grad) !important; }

/* chats overview list (agent monitors bot chats) */
.ovr { width: 416px; flex: 0 0 416px; display: flex; flex-direction: column; overflow: hidden; }
.ovr-h { padding: 14px 16px 12px; border-bottom: 1px solid var(--glass-border); display: flex; flex-direction: column; gap: 12px; }
.ovr-h .r1 { display: flex; align-items: center; gap: 11px; }
.ovr-h .r1 h2 { margin: 0; font: 700 19px var(--font); letter-spacing: -0.02em; color: var(--ink); }
.ovr-h .r1 .ct { font: 600 12px var(--font); color: var(--ink-2); padding: 3px 9px; border-radius: var(--r-pill); background: var(--glass-solid); border: 1px solid var(--glass-border); }
.ovr-h .r1 .grow { flex: 1; }
.ovr-rows { flex: 1; overflow-y: auto; }
.ovr-row { display: grid; grid-template-columns: 40px 1fr auto; gap: 12px; align-items: start; padding: 14px 16px; cursor: pointer; position: relative;
  border-bottom: 1px solid var(--glass-border); transition: var(--speed) var(--ease); }
.ovr-row::before { content: ""; position: absolute; left: 0; top: 8px; bottom: 8px; width: 3px; border-radius: 0 3px 3px 0; background: transparent; transition: var(--speed) var(--ease); }
.ovr-row:hover { background: color-mix(in srgb, var(--ink) 3.5%, transparent); }
.ovr-row.sel { background: var(--ai-soft); box-shadow: inset 0 0 0 1px var(--ai-lens); }
.ovr-row.sel::before { background: var(--ai); box-shadow: 0 0 12px var(--ai); }
.ovr-row .av { position: relative; }
.ovr-row .body { min-width: 0; display: flex; flex-direction: column; gap: 4px; }
.ovr-row .l1 { display: flex; align-items: center; gap: 8px; } .ovr-row .who { font: 600 14px var(--font); color: var(--ink); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ovr-row .time { margin-left: auto; font: 500 11px var(--font); color: var(--ink-3); }
.ovr-row .snip { font: 400 12.5px var(--font); color: var(--ink-2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.ovr-row .l3 { display: flex; align-items: center; gap: 6px; margin-top: 5px; flex-wrap: wrap; }
.ovr-row .right { display: flex; flex-direction: column; align-items: flex-end; gap: 8px; }
.ovr-row .qd { display: inline-flex; align-items: center; gap: 5px; font: 600 11px var(--font); color: var(--ink-3); }
.ovr-row .qd svg { width: 13px; height: 13px; }
/* bot-active badge with subtle pulse */
.bot-badge { display: inline-flex; align-items: center; gap: 6px; height: 22px; padding: 0 9px; border-radius: var(--r-pill);
  font: 700 10.5px var(--font); letter-spacing: 0.02em; color: var(--ai); background: var(--ai-soft); border: 1px solid var(--ai-lens); }
.bot-badge svg { width: 12px; height: 12px; }
.bot-badge .pulse { width: 6px; height: 6px; border-radius: 50%; background: var(--ai); box-shadow: 0 0 0 0 var(--ai); animation: botpulse 1.8s infinite; }
@keyframes botpulse { 0% { box-shadow: 0 0 0 0 var(--ai-ring); } 70% { box-shadow: 0 0 0 6px transparent; } 100% { box-shadow: 0 0 0 0 transparent; } }
.a11y-no-motion .bot-badge .pulse { animation: none; }
.req-badge { color: var(--st-postponed); background: color-mix(in srgb, var(--st-postponed) 13%, transparent); border-color: color-mix(in srgb, var(--st-postponed) 30%, transparent); }
.req-badge { display: inline-flex; align-items: center; gap: 6px; height: 22px; padding: 0 9px; border-radius: var(--r-pill); font: 700 10.5px var(--font); }
.req-badge svg { width: 12px; height: 12px; }

/* take-over CTA banner in the thread */
.takeover { display: flex; align-items: center; gap: 13px; padding: 13px 16px; border-radius: var(--r-tile);
  background: var(--ai-grad); color: #fff; box-shadow: 0 14px 30px -16px var(--ai-ring); }
.takeover .ti { flex: 1; min-width: 0; } .takeover .ti b { font: 700 14px var(--font); display: block; }
.takeover .ti span { font: 400 12px var(--font); opacity: 0.9; }
.takeover .btn { background: rgba(255,255,255,0.95); color: var(--ai); font-weight: 700; }
.takeover .btn:hover { background: #fff; }
.takeover .btn-ghost2 { background: rgba(255,255,255,0.16); color: #fff; }
.takeover .btn-ghost2:hover { background: rgba(255,255,255,0.26); }

/* widget visitor: request-a-human button + states */
.w-human { display: flex; align-items: center; justify-content: center; gap: 9px; height: 44px; border-radius: var(--r-ctrl); cursor: pointer;
  background: var(--ai-grad); color: #fff; font: 700 13.5px var(--font); box-shadow: 0 10px 22px -11px var(--ai-ring); border: none; }
.w-human svg { width: 17px; height: 17px; }
.w-human.locked { background: var(--glass-bg); color: var(--ink-3); border: 1px solid var(--glass-border); box-shadow: none; cursor: default; }
.w-human.locked svg { color: var(--ink-3); }
.w-hint { display: flex; align-items: center; gap: 8px; padding: 9px 12px; border-radius: var(--r-ctrl); margin-top: 2px;
  background: color-mix(in srgb, var(--ai) 8%, var(--glass-bg)); border: 1px solid var(--ai-lens); font: 400 11.5px/1.45 var(--font); color: var(--ink-2); }
.w-hint svg { width: 14px; height: 14px; color: var(--ai); flex: 0 0 auto; }
.w-hint b { color: var(--ink); }

/* ============================================================
   ESCALATION FLOW DIAGRAM (Module 4)
   ============================================================ */
.flow { display: flex; flex-direction: column; gap: 0; padding: 6px 4px; }
.flow-node { display: flex; align-items: center; gap: 13px; padding: 14px 16px; border-radius: var(--r-tile);
  background: var(--glass-solid); border: 1px solid var(--glass-border); box-shadow: inset 0 1px 0 var(--rim-top); }
.flow-node .ni { width: 38px; height: 38px; border-radius: 11px; flex: 0 0 auto; display: grid; place-items: center; }
.flow-node .ni svg { width: 19px; height: 19px; }
.flow-node .nt { flex: 1; min-width: 0; } .flow-node .nt b { font: 600 14px var(--font); color: var(--ink); display: block; }
.flow-node .nt span { font: 400 12px/1.45 var(--font); color: var(--ink-2); display: block; margin-top: 2px; }
.flow-node.ai { border-color: var(--ai-lens); } .flow-node.ai .ni { color: #fff; background: var(--ai-grad); box-shadow: 0 6px 14px -8px var(--ai-ring); }
.flow-node.ok .ni { color: #fff; background: var(--st-resolved); box-shadow: 0 6px 14px -8px var(--st-resolved); }
.flow-node.warn .ni { color: #fff; background: var(--st-postponed); box-shadow: 0 6px 14px -8px var(--st-postponed); }
.flow-node.human .ni { color: #fff; background: linear-gradient(140deg, #5aa9ff, #0a84ff); box-shadow: 0 6px 14px -8px var(--accent-ring); }
.flow-node .tag-out { font: 600 11px var(--font); padding: 4px 10px; border-radius: var(--r-pill); white-space: nowrap; }
.flow-arrow { display: grid; place-items: center; height: 26px; color: var(--ink-3); }
.flow-arrow svg { width: 17px; height: 17px; }
/* branch: two outcomes side by side under a condition */
.flow-branch { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; position: relative; padding-top: 8px; }
.flow-cond { display: inline-flex; align-self: center; align-items: center; gap: 7px; padding: 7px 13px; border-radius: var(--r-pill); margin: 0 auto;
  background: var(--glass-bg); border: 1px dashed color-mix(in srgb, var(--ink) 22%, transparent); font: 600 11.5px var(--font); color: var(--ink-2); }
.flow-cond svg { width: 14px; height: 14px; color: var(--ink-3); }
.flow-leg { display: flex; flex-direction: column; gap: 8px; }
.flow-leg .lh { display: flex; align-items: center; gap: 8px; font: 600 11px var(--font); letter-spacing: 0.03em; text-transform: uppercase; }
.flow-leg .lh .d { width: 7px; height: 7px; border-radius: 50%; }
.flow-leg.green .lh { color: var(--st-resolved); } .flow-leg.green .lh .d { background: var(--st-resolved); }
.flow-leg.blue .lh { color: var(--st-new); } .flow-leg.blue .lh .d { background: var(--st-new); }

/* ============================================================
   ACTIVITY LOG TABLE (Module 4) + scope rows
   ============================================================ */
.scope-list { display: flex; flex-direction: column; gap: 10px; }
.scope-row { display: flex; align-items: center; gap: 13px; padding: 14px 15px; border-radius: var(--r-tile);
  background: var(--glass-solid); border: 1px solid var(--glass-border); box-shadow: inset 0 1px 0 var(--rim-top); transition: var(--speed) var(--ease); }
.scope-row.on { border-color: var(--ai-lens); box-shadow: inset 0 1px 0 var(--rim-top), inset 0 0 0 1px var(--ai-lens); }
.scope-row .si { width: 40px; height: 40px; border-radius: 11px; flex: 0 0 auto; display: grid; place-items: center; color: var(--ink-3); background: var(--glass-bg); border: 1px solid var(--glass-border); transition: var(--speed) var(--ease); }
.scope-row.on .si { color: #fff; background: var(--ai-grad); border-color: transparent; box-shadow: 0 6px 14px -8px var(--ai-ring); }
.scope-row .si svg { width: 20px; height: 20px; }
.scope-row .tx { flex: 1; min-width: 0; } .scope-row .tx b { font: 600 14px var(--font); color: var(--ink); display: block; }
.scope-row .tx span { font: 400 12px/1.45 var(--font); color: var(--ink-2); display: block; margin-top: 2px; }

.log-tbl { width: 100%; border-collapse: separate; border-spacing: 0; }
.log-tbl thead th { position: sticky; top: 0; z-index: 5; text-align: left; white-space: nowrap; background: var(--glass-solid);
  -webkit-backdrop-filter: blur(var(--glass-blur)); backdrop-filter: blur(var(--glass-blur)); border-bottom: 1px solid var(--glass-border);
  font: 600 11px var(--font); letter-spacing: 0.05em; text-transform: uppercase; color: var(--ink-3); padding: 12px 16px; }
.log-tbl tbody td { padding: 13px 16px; border-bottom: 1px solid var(--glass-border); vertical-align: middle; font: 500 13px var(--font); color: var(--ink); }
.log-tbl tbody tr { transition: background var(--speed) var(--ease); }
.log-tbl tbody tr:hover td { background: color-mix(in srgb, var(--ink) 3.5%, transparent); }
.log-tbl .tk { font: 600 12.5px ui-monospace, "SF Mono", monospace; color: var(--ai); }
.log-tbl .subj-cell { max-width: 320px; }
.log-tbl .subj-cell b { font: 600 13.5px var(--font); color: var(--ink); display: block; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.log-tbl .subj-cell span { font: 400 11.5px var(--font); color: var(--ink-3); }
.log-tbl .ts { font: 500 12px var(--font); color: var(--ink-3); white-space: nowrap; }
.log-tbl .conf-cell { display: inline-flex; align-items: center; gap: 8px; }
.log-tbl .conf-cell .barw { width: 46px; height: 6px; border-radius: 99px; background: color-mix(in srgb, var(--ink) 10%, transparent); overflow: hidden; }
.log-tbl .conf-cell .barw i { display: block; height: 100%; border-radius: 99px; background: var(--ai-grad); }
.log-tbl .conf-cell .pct { font: 600 12px var(--font); color: var(--ink-2); }

/* outcome pill variants */
.out-pill { display: inline-flex; align-items: center; gap: 6px; height: 24px; padding: 0 10px; border-radius: var(--r-pill);
  font: 600 11.5px var(--font); white-space: nowrap; border: 1px solid; }
.out-pill svg { width: 13px; height: 13px; }
.out-pill.answered { color: var(--ai); background: var(--ai-soft); border-color: var(--ai-lens); }
.out-pill.resolved { color: var(--st-resolved); background: color-mix(in srgb, var(--st-resolved) 13%, transparent); border-color: color-mix(in srgb, var(--st-resolved) 30%, transparent); }
.out-pill.escalated { color: var(--st-postponed); background: color-mix(in srgb, var(--st-postponed) 13%, transparent); border-color: color-mix(in srgb, var(--st-postponed) 30%, transparent); }
.out-pill.drafted { color: var(--st-new); background: color-mix(in srgb, var(--st-new) 13%, transparent); border-color: color-mix(in srgb, var(--st-new) 30%, transparent); }

/* segmented control reused as the view switcher in topbar */
.view-seg { display: inline-flex; padding: 3px; gap: 2px; border-radius: var(--r-pill); background: var(--glass-solid); border: 1px solid var(--glass-border); box-shadow: inset 0 1px 0 var(--rim-top); }
.view-seg button { all: unset; cursor: pointer; display: inline-flex; align-items: center; gap: 7px; padding: 7px 15px; border-radius: var(--r-pill);
  font: 600 13px var(--font); color: var(--ink-2); transition: var(--speed) var(--ease); white-space: nowrap; }
.view-seg button svg { width: 15px; height: 15px; }
.view-seg button:hover { color: var(--ink); }
.view-seg button.on { background: var(--ai); color: #fff; box-shadow: 0 5px 12px -7px var(--ai-ring); }

/* a thin AI nav accent on the rail item */
.nav-item.ai-active { color: var(--ai); background: var(--ai-soft); box-shadow: inset 0 0 0 1px var(--ai-lens); }

/* empty-state orb in AI purple */
.empty .orb.ai { color: var(--ai); background: var(--ai-soft); box-shadow: inset 0 1px 0 var(--rim-top), inset 0 0 0 1px var(--ai-lens), 0 12px 28px -14px var(--ai-ring); }

/* misc helpers */
.muted-note { display: flex; align-items: flex-start; gap: 9px; padding: 11px 13px; border-radius: var(--r-ctrl);
  background: color-mix(in srgb, var(--ink) 4%, transparent); border: 1px solid var(--glass-border); font: 400 12px/1.5 var(--font); color: var(--ink-2); }
.muted-note svg { width: 15px; height: 15px; color: var(--ink-3); flex: 0 0 auto; margin-top: 1px; }
.muted-note b { color: var(--ink); }
.api-note { background: var(--ai-soft); border-color: var(--ai-lens); } .api-note svg { color: var(--ai); }
.divlabel { display: flex; align-items: center; gap: 12px; font: 600 11px var(--font); letter-spacing: 0.07em; text-transform: uppercase; color: var(--ink-3); margin: 4px 0; }
.divlabel::before, .divlabel::after { content: ""; flex: 1; height: 1px; background: var(--glass-border); }